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FAQs

At Belaura, we want your candle experience to feel effortless and calming — just like our scents.

Here are some of the most common questions we receive to help you shop with confidence and care.

Our candles are hand-poured using 100% natural soy wax, premium fragrance oils, and lead-free cotton wicks - ensuring a clean, long-lasting burn with no harmful toxins.

Our 250ml amber jar candles typically burn for up to 45–50 hours when cared for correctly.

Each candle is lovingly crafted in Melbourne,Australia with attention to detail, passion, and purpose.

Tunnelling can happen if the candle isn’t allowed to burn long enough on the first burn.Let the wax melt all the way to the edges — usually 2–3 hours — to create an even burn.

To get the best performance:

Trim the wick to 5mm before each burn

Burn for 2–3 hours at a time

Keep candle away from drafts

Stop burning when 1cm of wax remains

Yes, we deliver Australia-wide through trusted delivery partners. Shipping rates are calculated at checkout.

Standard delivery usually takes 3–7 business days depending on your location.
You’ll receive a tracking number once your order is dispatched.

We accept returns, if your candle arrives damaged or faulty.

View full policy on our Returns Policy page.

Please email us at support@belaura.com.au

Slight design variations may occur due to natural printing processes, but we always maintain the same premium aesthetic and quality.

Yes! New seasonal and signature scents are released throughout the year.
Follow us on Instagram @BelauraCandles to stay updated.

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