FAQs
Here are some of the most common questions we receive to help you shop with confidence and care.
What are Belaura Candles made of?
Our candles are hand-poured using 100% natural soy wax, premium fragrance oils, and lead-free cotton wicks - ensuring a clean, long-lasting burn with no harmful toxins.
How long do Belaura candles burn?
Our 250ml amber jar candles typically burn for up to 45–50 hours when cared for correctly.
Where are Belaura Candles made?
Each candle is lovingly crafted in Melbourne,Australia with attention to detail, passion, and purpose.
Why does my candle tunnel or burn unevenly?
Tunnelling can happen if the candle isn’t allowed to burn long enough on the first burn.Let the wax melt all the way to the edges — usually 2–3 hours — to create an even burn.
How do I care for my candle?
To get the best performance:
Trim the wick to 5mm before each burn
Burn for 2–3 hours at a time
Keep candle away from drafts
Stop burning when 1cm of wax remains
Do you ship Australia-wide?
Yes, we deliver Australia-wide through trusted delivery partners. Shipping rates are calculated at checkout.
How long does shipping take?
Standard delivery usually takes 3–7 business days depending on your location.
You’ll receive a tracking number once your order is dispatched.
Can I return or exchange my order?
We accept returns, if your candle arrives damaged or faulty.
View full policy on our Returns Policy page.
My candle arrived damaged. What do I do?
Please email us at support@belaura.com.au
Do the colours of the labels vary?
Slight design variations may occur due to natural printing processes, but we always maintain the same premium aesthetic and quality.
Do you plan to release more fragrances?
Yes! New seasonal and signature scents are released throughout the year.
Follow us on Instagram @BelauraCandles to stay updated.

