Updated on: 13/11/2025

Thank you for visiting belaura.com.au.

At Belaura Candles, we are committed to safeguarding your personal information and respecting your privacy. This policy outlines how we collect, use, store, and protect your details in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or purchasing our products, you consent to the practices described below.

1. Information We May Collect

During your interactions with our website or when placing an order for our soy candles, we may collect the following types of personal information:

• Your name

• Email address

• Telephone number

• Billing and delivery addresses

• Payment details (processed securely; not stored by us)

• IP address and browser information

• Order history and transaction records

• Social media details (if you contact us via social platforms)

• Customer enquiries or support messages

Our products and services are intended for adults. We do not knowingly collect information from individuals under 18 years of age. If you believe a minor has submitted personal data to us, please contact us immediately so we can remove it.

You are welcome to update or correct your information at any time by logging into your account or contacting us directly.

2. How We Use Your Personal Information

We use your information for purposes such as:

Providing our products and services

• Processing and dispatching your candle orders

• Communicating order updates

• Responding to enquiries and offering customer support

Improvement and personalisation

• Maintaining and enhancing website functionality

• Analysing usage trends

• Tailoring product recommendations

Marketing (with your permission)

• Sending newsletters, promotions, and product updates

• You may unsubscribe at any time through the link in our emails or by contacting us

Operational and legal obligations

• Keeping financial and business records for compliance

• Investigating issues or resolving disputes

Information that you choose to make public (reviews, comments, social posts) may be visible to others online.

3. Data Storage & Security Measures

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, and unauthorised access.

Our security measures include:

• Secure servers

• Encrypted payment gateways

• Restricted staff access

• Regular system monitoring

Payment information (such as full credit card numbers) is never stored on our servers.

Because some of our service providers operate internationally, your information may be transferred outside Australia. Any overseas transfer is managed in line with the Australian Privacy Principles to ensure equivalent data protection.

If we become aware of a data breach involving your personal information, we will notify you promptly as required by Australian law.

4. Cookies, Tracking & Advertising Tools

Our website uses cookies and similar technologies to:

• Enhance your browsing experience

• Remember your preferences

• Analyse site traffic and performance

• Support remarketing and relevant advertising

You may choose to disable cookies in your browser settings. However, some features of our website may not function correctly without them.

Advertising tools such as Google Ads or Meta Pixels may use anonymous data to show you relevant promotions on other websites.

5. Sharing Your Information With Third Parties

We do not sell, rent, or trade your personal information.

We may share your details only when necessary, including with:

• Payment processors

• Delivery and courier companies

• Website hosting and security providers

• Email marketing or communication platforms

• Professional advisers (legal, accounting)

• Government or regulatory authorities when required by law

All third-party providers are required to handle your information in accordance with this Privacy Policy and applicable laws. They are prohibited from using your information for unrelated purposes.

6. Legal Requirements & Business Changes

We may disclose personal information if legally required, such as in response to:

• Court orders

• Warrants

• Law enforcement requests

• Regulatory investigations

If Belaura Candles is ever sold, merged, or undergoes a business transfer, customer information may be provided to the new owner under strict confidentiality.

7. External Website Links

Our website may include links to external sites for your convenience.
Please note that we are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

This policy applies only to information collected via our website.

8. Updates to This Privacy Policy

We may revise this Privacy Policy occasionally to stay current with business practices and legal requirements.

Any updates will take effect as soon as they are published on this page.

We recommend checking this page periodically to stay informed.

9. Contact Us

For questions, feedback, or privacy-related concerns, please contact us:

Belaura Candles
📧 Email: info@belaura.com.au
📞 Phone: +61 398 018 608
📍 Address: Melbourne, Australia

We aim to respond within 48 hours